General | Shipping | Pickup
|For over 30 years Itasca Greenhouse has provided high quality containerized tree seedlings and friendly, courteous service. To continue this fine tradition of providing accurate, efficient service to all our customers, please take a moment to read the following terms and sales information:
- Orders can be called in or sent through the website contact form. Please make sure the terms below are met prior to placing the order.
- Price levels are based on the number of seedlings of each size and species ordered.
- Trees are sold in bundles. Quantities are listed at the top of the trees page and availability page.
- Heights of seedlings will depend on species, container size, and age.
- Orders are accepted on a first-come, first-served basis.
- Minimum order of $250 (tree total only). Orders less than $500 must be paid in full at time of order, no refunds will be given unless we are short stock. Orders over $500 require a 25% non-refundable deposit at the time of order. Product will not be reserved until payment is received.
- Final invoices will be sent 6-8 weeks before ship and pick-up dates. Final payment must be received at least 30 days before your scheduled date. If payment is not received, the order may be delayed, or cancelled and deposit will be forfeited.
- For customers who qualify for credit, terms are net 30 days from shipping. Past due accounts will be charged 1.5% interest per month.
- Please make any changes on your order at least 30 days prior to your ship or pick-up date. No changes will be allowed within 30 days of your scheduled date. Be prepared to take delivery the week that is scheduled.
- We give no warranty, expressed or implied as to life, description, quality, productiveness, or any other matter regarding any nursery stock that we sell. It is mutually agreed that our total liability for any error, should stock prove untrue to name as labeled, shall be limited upon satisfactory proof, to our replacing free or refunding the purchase price.
- Orders are subject to crop conditions. Itasca Greenhouse is not responsible for crop losses due to fire, hail, frost, drought and inventory error, or any other conditions beyond our control. Unless specified, Itasca Greenhouse will make a container size substitution if needed.
- Submitting payment is agreeing to these terms.
- Please inspect the order upon arrival, and communicate any concerns within 10 days from the receipt of shipment.
- Additional volume discounts are applied for orders over a specific dollar amount. Please call for quote on order over 10,000+.
- 3,500 - $7,500 - 3% (discount is applied to trees only)
- $7501 - $15,000 - 5% (shipping and boxing charges not included)
- $15,001+ - 7%
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- Orders are shipped on Mondays and Tuesdays by Fed Ex Ground. LTL upon request.
- We will make every attempt to ship your order to arrive during your requested shipping week.
- Estimated shipping and boxing will be stated on the order confirmation.
- Difference for actual shipping charges will be billed with order.
- All spring orders must be shipped by June 1st.
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- Pick-up days for Fall 2021 are September 22-24, and October 6-8.
- Pick-up days for Spring 2022 are April 27-29, and May 4-6.
- Pick-up times are 8:30 am - 11:30 am, and 1:00 pm - 4:00 pm.
- Crew members won't be available outside these times, so please plan to arrive at your scheduled time.
- If you are unable to pick-up within these scheduled days and times, your order will be shipped by Fed Ex Ground at current rates. Balance will be due prior to shipping.
- There will be limited spaces available each day, schedule your day and time early.
- Please ensure that you have the appropriate space and tarps/ropes to secure and protect your load.
Terms and pricing are subject to change without notice
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