General | Shipping | Pickup

General Information

Please read carefully, terms have been changed

• Orders are best placed through the online contact form, or leave a message on our voicemail.. 
• Pricing is based on the quantity per species and container size.  Tree quantities are not combined.
• Plugs and transplants are extracted from the containers and sold in bundle increments. The quantity per bundle is listed at the top of the conifer, hardwood and availability pages.
• We give no warranty, expressed or implied as to life, description, quality, productiveness, or any other matter regarding any nursery stock that we sell. It is mutually agreed that our total liability for any error, should stock prove untrue to name as labeled, shall be limited upon satisfactory proof, to our replacing free or refunding the purchase price.
• Orders are subject to crop conditions. Itasca Greenhouse is not responsible for crop losses due to fire, hail, frost, drought and inventory error, or any other conditions beyond our control. Unless specified, Itasca Greenhouse will make a container size substitution if needed.
• Please inspect the order upon arrival, and communicate any concerns within 10 days from the receipt of shipment.
• An email address is required with your order. Please make sure you have your settings to receive messages from us, and check spam regularly. This will be the only form of contact for confirmations, invoices and tracking details.   

Payment Terms  

        The minimum order is $350.00 (tree total only). 

• Payment is due once the order is confirmed.  Orders less than $500 require tree payment in full; orders $500+ require the non-refundable 25% deposit of the tree cost. Stock won't be reserved without payment.

• Final invoices with boxing/freight will be emailed 3-4 weeks prior to the scheduled ship or pick up week.  If payment isn't received by the due date, your order may experience delays.
• Credit cards are accepted over the phone and check payments by mail.
• For customers who qualify for credit, terms are net 30 days from shipping. Past due accounts will be charged 1.5% interest per month.

Submitting payment is agreeing to these terms.

Order Changes  

• When payment is received, stock is reserved specifially for your order and is no longer offered to other customers. If any part of the order is cancelled or reduced, the 25% non-refundable deposit will be foreited.

• Changes to Fall orders should be made at least 14 days prior to ship/pick up week; Spring order changes will be accepted until March 1st.

Back to top

Shipping Information

• Risk of loss and damage to the product passes to the buyer upon delivery to the carrier.
• Fall shipping will start the middle of September and finish in November.
• Spring shipping will start in March and finish late May.
• We will make every attempt to ship your order during the requested shipping week; however, occasionally there are delays.
• Fed Ex Ground is our carrier.  We will ship large orders by LTL, feel free to arrange your own truck for pick up.

Back to top

Pick up Information

• Payment in full is required prior to pickin up your order.
• Specific days and times will be scheduled for pick up orders, which will be determined closer to the planting seasons.
• Please ensure that you have the appropriate space for the trees.

Terms and pricing are subject to change without notice

Back to top